Math Department Policy on laptop support 
	 established by the COC July 16, 2004

The number of requests for assistance with laptops and home
computers has grown to the point where the computer staff 
cannot accomodate all requests, simply because they do not 
have time.  Their first priority must be to provide support 
for machines within Van Vleck, including hardware, software, 
networking, security and user services.  

Please be advised that support for laptops/home computers is 
provided at the discretion of the computer staff, and only at
their convenience, if time is available.    The following
are considered outside the scope of their job descriptions:

Fixing software and/or hardware on laptops/home computers (DoIT's domain)

Preventing and/or eliminating viruses, worms, etc. on laptops/home computers

Remote trouble-shooting

Managing student laptops that have been purchased by faculty (also DoIT)

The computer staff is willing to give advice on the purchase
of laptops, and to provide some help with initial set-up.
In all cases, it is best to give advance notice and allow
plenty of time.  Thank you for your cooperation.