Difference between revisions of "Troubleshooting"
From UW-Math Wiki
(New page: What to do if your job does not print '''NOTE''': if the red light is lit on the start button, there is a problem (usually no paper) a. Check the status of your print job with ...)
Revision as of 11:23, 7 September 2011
What to do if your job does not print
NOTE: if the red light is lit on the start button, there is a problem (usually no paper)
a. Check the status of your print job with one of these commands lpq -P N (where N is the floor you sent the job to) lpstat -t b. Check that there is paper in the tray. If not, get a ream of paper from the copy center and put it into the top tray. If you are uncertain about how to do this, ask the computer staff in 507 for help.
c. It may be that your job was formatted for a different paper size (usually A4). In this case, press the printer button on the left. You will see a dialog box saying that the job calls for a non-standard page size. Select one of the trays (usually tray 1 or 2) to try to force it to print on lettersize paper.
d. If there is a paper jam, please ask Hieu in 507 to fix it and try sending your job to another floor.
e. If all else fails cancel your job. For example, if lpstat -t shows your job as
then type cancel 5-27 to cancel the job.
Special note for 101 users.
The printer in the 101 computer lab is named "a". It seems to default to printing from tray 1 (the manual feed tray). DO NOT USE this tray (it is fragile and may break). Instead, press the button with the check mark on it to select tray 3 (the bottom tray). Ignore the message about letterhead paper. Make sure that tray 3 has paper.